Returns & Exchanges

We want you to feel good about the piece you choose. If it isn’t right for you, here’s how to arrange a return.

Standard returns

You may return unworn jewelry in its original packaging within 15 calendar days of delivery for a full refund, exchange or store credit. Email hello@porpe-artifacts.com to start your return. We’ll send you a prepaid return label and instructions for sending the piece back.

For a full refund - Once we receive and inspect your return, we’ll process your refund within 2–3 business days.

Holiday returns

Pieces purchased directly from Porpe Artifacts, either online or at an event, from November 10 through December 24 are eligible for an exchange or store credit. Please contact us by January 10 to arrange the return.

Pieces must be unworn and in their original packaging. For online orders, the standard refund policy also applies within 15 calendar days of delivery.

Email hello@porpe-artifacts.com, and we’ll help you with the next steps.

Final-sale pieces

Sale items, custom pieces, and one-of-a-kind pieces are final sale and cannot be returned or exchanged.

Pieces purchased from a stockist

If you purchased your jewelry from one of our partner stores, please contact that store directly about its return and exchange policy.

Damaged items

If your piece arrives damaged, email hello@porpe-artifacts.com. We’ll help arrange a replacement or a refund and provide a prepaid return label if the piece needs to be sent back.